The Simple Steps For Migrating To Decision Focus
Implementation
Support
Evaluation
Smartsourcing
Easy 5-Step Implementation
Get up and running in as little as 4 weeks. Here is what you can expect during your onboarding process. We’re with you every step of the transition to Decision Focus.
Step 1
Client Success Workshop
Upon signing up for Decision Focus, our client success team reaches out with a welcome email in the first week and schedules a kick-off call with your team. During the kick-off call, we discuss your environment and outline the implementation process.
Step 2
Build The Base
- Client provides relevant documents
- Determine customisations
- Determine structure of the environment
- Designate user roles and permissions
- Schedule pre-implementation call
Step 3
Iterative Implementation
- Determine go-live date
- Provide list of user names and roles
- Schedule date for the initial training session
Step 4
Phased Onboarding
Upon completion of setup and implementation, your team is now ready for onboarding. User access is granted and the DFN Customer Success Lead will provide an on-site or off-site onboarding, depending on your needs, and stays with you for any follow up sessions.
Step 5
Hypercare Ongoing Support
At the end of onboarding, your Client Success Lead will schedule regular check-ins to ensure your success. Going forward, your team can reach out to your Customer Success Lead via email and phone for questions or guidance on best practices.
Support
Bi-Weekly Meeting cadence between Decision Focus support and Client Product Owner
You always get your own fixed team at Decision Focus. Always talking to the same experts, that know your business and your setup. You will have direct access to a domain expert in GRC, a customer success lead, and a developer when needed for integrations or similar.
No red tape, no 3rd parties involved. Immediate support from the team that develop the Decision Focus platform.
96% Changes done with pure configuration; no developers involved.
Direct access for clients, to change anything in the system – same access as our expert consultants have. You can read the logs, decide to upgrade production, update staging with fresh production data and directly track who did configuration changes, and when.
You are in full control, no limitations.
< 24 hours Average change delivered in production. 63% in less than 1 day.
Decision Focus is second to none in speed of delivery. Change your organisational hierarchies, add a new role, delete or add fields, build new reports and dashboards, change drop down values, change workflow logic – or add new notifications. Everything is done in configuration. Not code.
You will deliver changes faster than you ever thought possible.
NPS +53 Maintained over 24 months of ongoing change
Decision Focus utilises leading technologies to let you interact with and track user behaviour. Built-in chat platform for your team, user session replay, analyse usage of reports and measure your NPS as you deploy new changes.
We are obsessed with user satisfaction and will involve you in new platform developments to drive new advances in simplicity and engaging your end users.
Build on proven success
You always get your own fixed team at Decision Focus. Always talking to the same experts, that know your business and your setup. You will have direct access to a domain expert in GRC, a customer success lead, and a developer when needed for integrations or similar.
No red tape, no 3rd parties involved. Immediate support from the team that develop the Decision Focus platform.
Skills are in place and ready
Experienced GRC resources available in Decision Focus, with extensive industry experience.
Decision Focus has in-depth knowledge of GRC and software support with over 15 years of implementations.
Decision Focus has deep IBM Cloud talent in our development team.
Employee Productivity
Built-in End User support with chat and online help. Follow Success Metrics for your adoption rate - check logins and edits directly in the tool.
No tech resources needed from client. The platform is hosted, managed and upgraded by Decision Focus.
All you do is focus on your process, data and reports with a zero-hassle solution.
Smart Sourcing
from Decision Focus
Implementation Method
- Top Down (Management Overviews & Pain Points)
- Process (Scalability & Maturity Model)
- Roles Based
Decision Focus “Open Solution Templates”
- Full GRC Process Library continuously extended
- Generic Information Architecture
- Faster to extend
Implementation Method
- Road Map input
- Train-the-trainer
- Proactive Optimization
- New process design workshops
- Report Design