Insurance brokers are the connective tissue of the market. You advise clients, place risk, manage complex relationships and operate across multiple regulatory jurisdictions - all while facing growing scrutiny on conduct, conflicts of interest and operational resilience.
Decision Focus gives brokers a single, connected GRC Software platform to manage the full spectrum of GRC activity, from enterprise risk and compliance monitoring to third-party oversight and regulatory reporting.
The challenge
Brokers face a distinct set of GRC pressures. Conduct risk is front and centre, with regulators paying close attention to conflicts of interest, fair value, client money handling and the quality of advice. At the same time, brokers must manage their own operational risks, oversee third-party relationships and maintain robust governance across an increasingly global footprint.
Many broking businesses have grown through acquisition, creating a patchwork of GRC processes, tools and cultures that are hard to unify. Decision Focus brings it all together.
Why Decision Focus
Conduct & conflicts management
Track and evidence how you identify, manage and disclose conflicts of interest across your client relationships.
Complaints handling
Track, investigate and resolve complaints in line with FCA requirements, with full audit trails and reporting to support regulatory oversight.
Regulatory compliance
Map policies to FCA requirements, track regulatory interactions and evidence compliance across your business.
Third-party risk management
Assess and monitor outsourced service providers, appointed representatives and other key third parties.
Operational resilience
Identify important business services, set impact tolerances and evidence your ability to remain within them.
Governance
Automate the production of risk committee reports, board packs and regulatory submissions. Live data, zero manual effort.
GRC That Works the Way You Do
Post-acquisition integration
Broking groups that have grown through M&A often inherit a fragmented GRC landscape. Decision Focus’s no-code platform and Journey-Driven Implementation approach means you can onboard new entities quickly, standardise frameworks across the group and deliver a single version of the truth to your board and regulators - without ripping and replacing what already works.
Consumer Duty & fair value
Consumer Duty has sharpened the regulatory focus on the value brokers deliver to clients. Decision Focus gives you the tools to track product governance obligations and demonstrate that your clients are receiving good outcomes - all from one connected platform.
Trusted by leading brokers
Decision Focus is trusted by some of the most respected names in the broking market, including BMS Group and Ardonagh. Whether you’re a specialist wholesale broker or a global retail broking group, our platform adapts to your world.
Any questions?
Or just curious to see a demo
The Decision Focus team are here to answer your questions.
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